Senior Field Auditor at M-KOPA

About the Job

• The Senior Auditor will set up retail performance management and commence auditing the performance of shops in terms of customer care, sales support, shop management and stock management.

Responsibilities

• The main purpose of a field auditor is to perform proper inventory and compliance audits as well as auditing if the operations and service offered by the retail team are consistent with M-KOPA best practice.
• Leading in setting up audit and improving retail audit processes in Nigeria.
• Performing physical counts and reconciliation of variances in all M-Kopa outlets.
• Analysis of stock audit results and using these in monitoring and reporting of service performance at the stock locations, identify areas and opportunities for improvement.
• Accurately and objectively scoring shops using the laid down processes during audits.
• Work with warehouse team and stock allocation team to perform investigations on the stock variances and provide feedback and solution on stocks audit.
• Performing key compliance checks in the M-Kopa Retail outlets i.e., on Branding, Look & Feel, Covid compliance, Record keeping, adherence to company processes etc. and the suitability of the outlet in the preservation and security of stock or any company property.
• Reporting of all audit findings through detailed preparation of reports and feedback to shops.
• Escalating of any suspicious/fraudulent activities picked out while performing their daily tasks.
• Provide support as required to resolve issues arising in the field.
• Other duties as assigned by the manager.

Requirements

• Bachelor’s Degree in any field.
• At least 3 years’ experience in stock management or 2 years as operations and stock auditor in a similar company.
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• Detail oriented, excellent organizational skills, and problem-solving abilities.
• Ability to work with tight deadlines.
• Good time management, punctuality, and timeliness.
• Clear communication on email, telephone, in person.
• Ability to manage overlapping timelines and create task schedules/calendars.
• Exceptional work ethic and compliance to company Anti-bribery and Corruption policy.
• Able to self-manage and take initiative without being micro-managed.