Senior Developer - Technical Support Engineer at Tek Experts

Ref #: 242761
Department: All Departments

Job Description

• Our Technical Support team is looking for full-time team members! These persons will join usas part of our global support team and support our customers around the world.

Duties and Responsibilities

• Our client users work 24/7, so you'll be expected to work some weekends and holidays. And though we support flexibility to let you take care of the important things in your life, you're expected to work during the normal working hours of your time zone.
• When our client users have questions, they contact Support and we help them as quickly and awesomely as possible. Technical support handles a wide variety of inquiries including questions surrounding Git, GitHub, GitHub Actions, GitHub Packages, and our Ecosystem. Support also works closely with the engineering team to track down bugs and improve our documentation.
• The most important characteristic of our support team is that we love helping developers. Ours is a place for people to work better, together. Our job is to help, support, treats users the way we'd want someone to treat our friends.
• Our support teammates have excellent writing chops: stellar grammar, charming written personality, and the ability to explain complicated things simply. We measure our success in swiftness, accuracy, and clarity.

Requirements
Minimum Qualifications:

• Experience using GitHub
• Basic experience in programming with a language like Ruby, JavaScript, Java or .NET
• Experience using Git and the command line
• Experience interacting with REST, or GraphQL, APIs, and troubleshooting requests
• Exposure to one or more of the following package management tools: bundler, npm, maven/gradle, dotnet / nuget
• Exposure to client / server architecture in web applications
• Stellar English and grammar skills
• Excellent problem solving skills – you might not know all the answers but you know how to find and communicate the solution
• Support experience, with a focus on empathy – you are attuned to hear the question behind a question
• A unique writing style and voice

Preferred Qualifications:

• Will love developers as much as we do
• Could effortlessly explain how Git works to a non-developer
• Experience working remotely
• Familiarity with Docker
• Understanding of CI / CD pipelines
• Experience troubleshooting using stack traces and log files