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  • Posted: Feb 15, 2021
    Deadline: Feb 25, 2021
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    Poise Nigeria limited is a consultancy and training organisation focused on Total Personality Development & Impression Management; To transform the Nigeria business landscape, has been our driving force for the past 15 years, with an impact that transverse the Oil & Gas, Banking, Media, FMCG, Advertising and Aviation sub-sectors; as well as Embas...
    Read more about this company


    Senior Customer Service Manager

    Job Description

    • In charge of creating scripts to provide support to clients through phone calls, emails and chatbox 
    • Responsible for planning and implementing strategies and operations of the customer service unit
    • Drive initiative to improve day to day customer service processes;
    • Constant evaluation and analysis of systems to ensure it is maximized;
    • Utilize customer service and web technologies to increase customer satisfaction;
    • Maintain accurate records and documents on all customer service activities and discussions;
    • Stay informed on the latest industry techniques and methods;
    • Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
    • Assess service statistics and prepare detailed reports
    • Provide help and advice to clients on the Company's services;


    • Excellent oral and written communication skills
    • Excellent organisational and time management skills
    • Sound report writing and analytical skills
    • Proficient in the use of Microsoft Office suite
    • Detail oriented with the ability to multitask

    Method of Application

    This job has expired. Application is no longer allowed

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