Senior Credit Risk Analyst at Mkobo Microfinance Bank Limited (Mkobobank)

Job Description

• This role will report to the Risk Manager and will be responsible for recovery of overdue payments from customers. 
• The successful candidate will also be working with the credit department to assess credit applications and identify suitability.

Job Role

• Work with the Risk Manager to assess credit applications.
• Perform detailed analysis on Customers’ Loan applications with reference to the Bank’s approved policies to assess suitability of applications. 
• Identify critical risks in credit request and provide advisory on how requests can be structured in line with the bank’s risk appetite. 
• Assist in the development of risk policies, procedures, and standards 
• Liaise with the Risk Manager on the timely rendition of relevant reports to Regulators i.e. CBN, Credit Bureaus, NFIU, NDIC, EFCC, NIBSS and others. 
• Portfolio management & reporting (weekly, monthly, Quarterly) including ensuring timely repayment and pursuing recovery of all non-performing loans.
• Report daily, weekly and monthly progress against targets to Management.
• Create innovative credit evaluation processes and systems and propose new techniques for risk analysis and management 
• Identify fraudulent applications, and unreliable applicants and report such to necessary Authorities 
• Continuously ensure alignment/compliance to the credit risk management framework. 
• Continuously analyze and recommend improvement on credit risk management framework, processes and systems. 
• Collaborate efficiently with business heads to complete risk assessments 
• Mentor junior colleagues within the department 
• Stay up to date on industry best practices for Risk Management 
• Prepare and send out Monthly Invoices to Business Partners for redemption of due obligations.
• Make outbound collection calls to defaulting customers.
• Manage relationship with external debt collectors and when necessary, Lawyers, Bailiffs, and Enforcement agencies.
• Negotiate settlements with customers.
• Maintain appropriate and comprehensive records of all customer discussions as it relates to debt recovery.
• Participate in the weekly credit review committee meeting.
• Review, process and reconcile accounts of indebted customers, to ensure amicable resolution & payment of agreed sum.

Qualifications

• Minimum of Degree in Finance, Accounting, Economics, Business Administration, Statistics, etc. from a reputable University.
• Minimum of 3 years working experience in retail credit, risk and recovery.
• Financial services or technology company experience will be beneficial
• Excellent knowledge of MS Excel, PowerPoint and digital lending platform. 

Skills and Competencies:

• Knowledge of proper and ethical debt collection techniques.
• Highly experience in digital lending space
• Ability to quickly build a picture of a customer’s personal circumstances and needs.
• Strong negotiating, counselling, and problem solving skills.
• Experience of collecting first and third party accounts.
• Working knowledge of Microsoft Office Suites Word, Excel and Access.
• Ability to maintain high level of confidentiality.
• Able to work well as part of a team and on own initiative.
• Strong attention to detail. Having a keen sense of urgency.
• Excellent listening ability and superb questioning techniques.
• Always accurate and on time in completing duties.
• Customer relationship management skills.
• Ability to work with little or no supervision.
• Problem Solving, Critical reasoning, detail oriented.
• Excellent verbal, presentation and writing skills.
• Demonstrate a good understanding of FINTECH
• Sound Knowledge of Civil Servant /Payroll Loans e. g through IPPIS and Oracle.