Senior Compliance Officer at INTERSOS

Job Purpose

• The Senior Compliance Officer provides oversight of the compliance functions of the INTERSOS Nigeria Mission.
• He/She is responsible for identifying and assessing areas of compliance risks; performing internal compliance audits; following up on recommendations of audits; communicating the importance of compliance to the relevant departments; developing and implementing awareness sessions addressing compliance and the code of conduct; implementing the Community/Complaint Feedback and Response Mechanism (CFRM); and supporting the senior management team to effectively incorporate the compliance requirements within system operations and programs.

Responsibilities

Management of Community/Complaint Feedback and Response Mechanism (CFRM), Especially on Sensitive Complaints in Compliance With INTERSOS Safeguarding Framework:

• Ensure the Community Feedback and Response Mechanism are in place as per agency SOP.
• Lead the investigation of sensitive complaints on staff/volunteers/partners/service providers, etc. in compliance with SoP Whistleblowing and Investigation.
• Recommend complaint resolutions on the concerned parties based on investigation findings.
• Identify root causes of those issues and recommend mitigation measures.
• Manage the online complaint database in close cooperation with the Internal Auditor at HQ.

Internal Compliance Audit and Reporting Related to Compliance:

• Conduct internal compliance audits (including but not limited to random checks on vendor screening, asset management, warehouse management, etc.).
• Conduct spot checks where required.
• Support in leading efforts to ensure compliance with relevant laws, regulations, and internal policies through training and awareness initiatives.
• Coordinate reports such as the EFCC SCUML Report and EFCC Questionnaire spot checks and collaborate with relevant teams to address donor requests.

Support System Building for Enhancing Compliance:

• Maintain the matrix on audit findings and recommendations.
• Manage risk assessment activities and maintain the risk/audit register, collaborating closely with program and operations teams to implement findings effectively.
• Follow up with relevant departments on enhancing measures to fulfil our pledges in audit reports, as well as requirements from our agency, donors, and relevant authorities.

Capacity Building:

• Conduct staff training and briefing on relevant compliance issues.
• Participate in Donor Meetings Concerning Fraud Prevention and Compliance Issues Where Required.

Essential Requirements

• Minimum 3 to 5 years of relevant experience in a humanitarian setting.
• Degree in Social Science, Development, and similar discipline.
• Strong relationship-building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in English, Hausa, and Kanuri both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.