Senior Business Manager at Airtel

Responsibilities

Increase Revenue-Earning Customers' Net Additions – Prepaid & Postpaid

• Identify and formulate state sales strategies to help drive gross additions
• Supervise health of acquisitions and compliance on activations
• Oversee activating connections as per the stipulated turnaround times

Increase Revenue from the State

• Meet the revenue targets for Prepaid and Postpaid in the State
• Focus on revenue growth through Data and Smartphone growth
• Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers

Expand Distribution Width and Depth

• Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents
• Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
• Establish SIM Selling Outlets and other categories of retail outlets as a % of Easy Charge Outlets

Network Coverage & Quality

• Network Optimization
• New Sites ROI and deployment
• Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state

Deliver Showroom Experience

• Identify and formulate Customer Service Delivery Strategies to help improve customer satisfaction scores
• Ensure provision of standard Infrastructure at state showrooms
• Ensure showroom employees are up skilled in industry training and certifications for the role

Achieve Employee Engagement Scores in line with the Engagement Target for the State Business Area

• Continuously motivate the front-line employees through leadership by examples
• Implement all action plans that will address hygiene issues etc. from engagement survey

Qualifications
Educational Qualifications

• Bachelor's degree in Management or related Social Sciences
• Master's in Business Administration would be preferred additional qualification

Relevant Experience

• 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses
• Relevant experience in Telecom industry is desirable

Other Requirements

• Result Orientation
• Great problem-solving skills
• Good communications skills.
• Good interpersonal skills
• Customer centricity
• Sound understanding of sales systems and process
• Creative self-starter