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Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
Job Overview
The role involves overseeing the strategic use of process mining tools for end-to-end business process optimization. Collaborate with cross-functional teams to identify and act on process inefficiencies and opportunities within the Customer Experience domain. Apply strong analytical skills to translate insights into actionable recommendations, aligning data-driven optimizations with business objectives.
Responsibilities
Process Mining:
Process Mapping and Modeling:
Performance Metrics:
Root Cause Analysis:
Process Optimization:
Collaboration:
Requirements
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