Senior Business Analyst at Crown Interactive

Objectives

• Assist the company to improve business efficiency.
• Involve developing new business strategies and models, communicating to management on how these strategies and models will enhance business efficiency.
• Create monthly reports on the performance of the business and utilize the monthly reports to identify business areas in need of improvement.

Roles

• Define reporting and alerting requirements.
• Help design, document and maintain system processes.
• Communicate key insights and findings to product team.
• Analyze processes, ask good questions to gather requirements.
• Define configuration specifications and business analysis requirements.
• Conduct insightful, adhoc analysis to investigate ongoing or onetime operational issues.
• Report on common sources of technical issues or questions and make recommendations to product team.
• Own and develop relationships with partners, working with them to optimize and enhance our integration.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Carry out any other duties as assigned to you from time to time and participate in Crown Interactive Training and Mentorship programs.

Skills

• Must pay attention to details.
• Effective communication and leadership skills.
• Excellent problem-solving and analytical skills.
• Basic knowledge in generating process documentation.
• The ability to handle multiple projects in a fast-paced environment.
• Strong written and verbal communication skills including technical writing skills.

Qualifications

• Proven training in Business Process Modeling.
• Experience working with senior decision makers.
• Proficiency in MS Office (MS Word, Excel, PowerPoint).
• Proven experience in eliciting requirements and testing.
• Knowledge of Microsoft Visio and Access is advantageous.
• Defining business requirements and reporting them back to stakeholders.
• A Good University Degree plus at least 5 years’ experience in a similar role.
• Experience in analyzing data to draw business relevant conclusions and in data visualization techniques and tools.