Senior Account Manager at PayU

About the Role:

• The Senior Account Manager is responsible for developing, maintaining, and improving relationships with medium and large merchants, while achieving annual sales and profit growth targets.
• Along with merchants, the Account Manager will draft and implement action plans to address mutually defined goals and expectations.
• The Key Account Manager’s core focus will be on high-value customers demonstrating strategic profitable growth opportunities.

Excited yet? Continue reading to find out More about the role:

What you will be doing:

• Ability to upsell and cross sell a wide range of PayU products based on merchant needs, strategic objectives,
• Develop, draft and implement an action plan that will ensure the achievement and enhancement of annual sales and profitability growth targets,
• Retain and profitably grow firm value, sales and profitability through proactive management of assigned merchant relationships,
• Lead a joint planning process that identifies relevant customer needs, wants and expectations and address these facets through the design of customized customer account plans,
• Increase the number of transactions and transactional value being processed through the introduction of fresh and innovative ideas to all merchants,
• Maintain excellent knowledge of the payments landscape in South Africa as well as in-depth knowledge of the PayU offering both locally and through the centralized global platform,
• Ability to contribute to product strategy based on market knowledge and merchant needs,
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization,
• Operate as the lead point of contact for all matters specific to your merchants,
• Produce quarterly reviews and submit regular reports to management,
• Maintain excellent relationships with peers within the African markets,
• Engage with Global and Local merchants.

What are we looking for?

Entry-level Requirements:

• Bachelor’s degree or Diploma in relevant field
• Minimum of +4 years in a key account manager position or as Business Development.
• Experience working in a global company across various geographies.
• Experience managing and growing medium to large portfolios.

Professional Requirements:

• Proven account management or other relevant experience
• Proven ability to manage multiple projects at once while paying strict attention to detail.
• Experience working in a high paced, agile environment
• Experience with managing and leading a team
• Experience with high volume transactional systems would be advantageous