Security Manager at Total Secure Nigeria

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.
• Conducts investigation of all losses of company assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect company and client’s assets.
• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
• Conduct periodic patrols of entire client’s facilities and assets under company purview.
• Recognize success across areas of responsibility.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of client’s facilities and assets under company purview.
• Provides means for obtaining necessary medical attention on a timely basis.

Manages patrol operations of the company.

• Conduct Site vulnerability assessment, incidents investigation and information collation report.
• Consult local community e.g senior leaders and landowners, in doing so collect pertinent ground intelligence and report the detailing intelligence gained from the field.
• Respond to incidents as directed by our clients, report on the observation from the scene of incidents & take necessary action to ensure or rectify the security of clients’ sites or the safety of the client’s contractors.
• Patrol & monitor Sites & their perimeters; report on any defects or observations on the security of the sites or that hold potential to do so.
• Maintain and manage all company security intelligence software like the Vigil Control & Smart Panic.

Leading Security/Loss Prevention Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in customers, exemplifies excellent customer service and creates a positive atmosphere for customers relations.
• Empowers employees to provide excellent customer service.
• Meet quality standards and customer expectations on a daily basis.
• Incorporates customer’s safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Administer property policies fairly and consistently.
• Maintain first aid and CPR certifications required for Loss Prevention officers.
• Handles guest problems and complaints.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the management, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.