Security Guard Recruiting Officer at Gamut Security and Escort Services

Job Description

Gamut is looking to hire a Security Guard Recruiting Officer. This position is responsible for assisting the Human Resources Manager with all recruiting, administrative, and personnel functions in conjunction with providing operational support to a designated account portfolio. The role is 75% recruiting and 25% account management in partnership with the Operations Manager.
Responsibilities include:

• Under the direction of the Hiring Manager, this position supports the coordination of all aspects (technical and managerial) of executing full-cycle recruiting and onboarding;
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. This role will assist the Operations Manager in supervising, motivating, coaching and on job training of guards. Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments;
• Will assist the Operations Manager in making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized;
• Assists the Hiring Manager in conducting interviews and evaluating new employees. Will assist the Operations Manager for organizing on-the-job training, in coordination with Shift Supervisor(s), of new employees assigned to a post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
• Oversees all reports, logs and pass downs generated by and for the Security Unit for assigned portfolio. Distributes communications and other information to Security Professionals at post as directed;
• Manages and supervises all assigned sub-units within Gamut Security Units. May generate work orders and attached paperwork for extra security coverage requests;
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner;
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the appropriate Operations Manager or Field Supervisor. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Hiring Manager, Operations Manager or Managing Director;
• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Operations Manager with prior approval from Corporate HR management);
• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent client contact and support.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum OND or equivalent required. Some college education or business classes preferred;
• Must pay attention to details at all times.
• Must be innovative and can think quick on their feet. 
• Someone that is street smart;
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required;
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email a considerable plus;
• Typing skills at a minimum of 40 wpm.
• Professional, articulate and able to use good independent judgment and discretion;
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently;
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required;
• Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.