Security Camera Monitor Supervisor at Deloitte

Job Purpose

The Security Camera Monitor Supervisor within the Operations Directorate will be responsible for overseeing the effective operation and maintenance of the organization's CCTV surveillance system. This role will ensure the continuous monitoring of premises, timely identification of security breaches, and accurate recording of incidents, contributing to a safe and secure environment for patients, staff, and visitors across all facilities.

Core Responsibilities

System Management and Maintenance:

• Oversee the maintenance and repair of the CCTV system, coordinating with technical support and vendors as needed.
• Ensure the proper functioning of all cameras, monitors, recording equipment, and related infrastructure.
• Regularly inspect the system for malfunctions or damage, proactively addressing any issues to minimize downtime.
• Manage the storage and retrieval of recorded footage, ensuring compliance with data protection policies and procedures.
• Recommend upgrades and improvements to the CCTV system, keeping abreast of technological advancements and best practices.

Incident Management and Response:

• Develop and implement protocols for responding to security incidents detected through the CCTV system.
• Coordinate with security personnel, law enforcement, and other relevant authorities during emergencies.
• Ensure accurate and detailed documentation of all security incidents, including date, time, location, and description of events.
• Analyze incident data to identify trends and patterns, recommending preventive measures to enhance security.

Real-time Monitoring:

• Continuously monitor CCTV screens, actively observing activities and identifying suspicious behavior or security breaches.
• Utilize system features such as zoom, pan, and tilt to focus on specific areas of interest.
• Maintain detailed logs of all significant events observed, including date, time, location, and description of the incident.
• Proactively identify potential security risks and escalate concerns to appropriate personnel.

Footage Review and Analysis:

• Review recorded footage to investigate incidents, gather evidence, and identify perpetrators.
• Analyze footage to reconstruct events, determine the sequence of actions, and identify contributing factors.
• Prepare reports summarizing findings from footage review, providing clear and concise descriptions of incidents.
• Maintain the confidentiality and integrity of recorded footage, adhering to data protection policies and procedures.

Communication and Collaboration:

• Communicate effectively with security personnel, other staff, and external stakeholders regarding security incidents and surveillance activities.
• Collaborate with law enforcement agencies, providing access to recorded footage and other relevant information during investigations.
• Maintain open communication with the Operations Directorate, providing regular updates on security camera monitoring activities.
• Participate in security meetings and training sessions, staying informed about best practices and emerging threats.

Educational Requirements

• Bachelor’s degree in a related field.

Professional Requirements

• Relevant safety certification is an added advantage.
• Training in CCTV operation and surveillance is desirable.

Experience Requirements

• Minimum of 5 years of experience in security camera monitoring or a related field.
• Experience in a healthcare setting is an added advantage.

Knowledge Requirements

• CCTV System Operation
• Security Protocols and Procedures
• Data Privacy and Confidentiality
• Legal and Ethical Considerations
• Incident Management
• Technical Troubleshooting
• Healthcare-Specific Security Considerations

Skill Requirements

• Proficiency in operating CCTV systems and related software.
• Strong observational and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy

Personal Abilities

• Ability to empathize with patients and their families.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and results-oriented approach to work.
• Strong teamwork and collaboration skills.
• Strong problem-solving and decision-making skills.
• High level of attention to detail and accuracy.
• Meticulous attention to detail and accuracy in all work.