Second Level Operations Specialist at MacTay Consulting

Job Summary

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

• You will help with Assurance support activities
• Incident management
• You will assist with Problem management
• System administration
• And you will work with Billing operations

Key Qualifications

• Bachelor level, in engineering (IT, Telecom)
• 3-5 years of experience of deploy system test and lead testing team.
• ISEB/ISTQB software testing qualifications would be an advantage.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.