Second Level Operations Specialist at MacTay Consulting

Job Summary

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution, and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

• You will help with Assurance support activities Incident management.
• You will assist with Problem management System administration and;
• You will work with Billing operations.

Key Qualifications

• Bachelor level, in Engineering (IT, Telecom) or;
• 3 - 5 years experience of deploy system test and lead testing team.
• ISEBB / ISTQB software testing qualifications would be an advantage.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice.
• Knowledge sharing and collaboration skills.
• Ericsson knowledge.
• English skills.
• Delivering results & meeting customer expectations.
• Analyzing.
• Working with people
• Creating & innovating.
• Applying expertise & technology.