Scheduling & Dispatch Controller at PG Consulting Limited

Description

Handling the role of scheduling and dispatch is a high volume, fast-paced job with a need for the right person to oversee the daily workflow of replacement orders. The Dispatcher is a key member of our team and is responsible for coordinating the work orders for technicians and ensuring that the work is done promptly and accurately by technicians.

The ideal candidate is someone who is a leader, has excellent communication and social skills, and can think in an intelligent and continuous tone. This person will be self-reliant, detail oriented, result-oriented and reasonably contemporary world view and understanding of the workings of the modern world.

Primary Duties:

• Provide excellent customer service while speaking with customers and technicians, in accordance with training
• Manage incoming email and calls from our vendors, customers, and our technicians.
• Manage vendors, technicians and the assigned vendor and explain the incoming request.
• Identify and escalate priority issues and route calls to appropriate resource
• Manage work orders, set ETA, respond to any arising issues.
• Ensure that all work orders are accounted for and closed when work is completed
• Assist their peers.
• Other job duties as assigned.

Skills/Competencies

• Able to work under pressure and handle multiple requests
• Multi-tasking and Attention to detail are required
• This position requires sitting at a workstation carrying out a variety of both manual and computerized data entry and processing tasks
• Experience effectively using computers and learning new computer programs

Minimum Qualifications

• First Degree in Computer, Engineering or other related fields
• Experience in sales and customer service preferred
• Computer Savvy and Familiarity with Softwares
• Certifications is Customer Service or Digital Marketing
• Excellent communication skills
• Good organizational and time management skills
• Provide a suitable workspace.
• Maintain high speed internet access.
• Must have a fast PC or Laptop.
• Maintain a generator/constant power supply.

Starting salary:

N200,000 Gross per Month

Nature of Work:

Full Time and Remote (Work from home)

Commencement:                            

IMMEDIATE (OR, within the shortest possible time)