Satellite Engineer(Junior Level) at Trefoil Networks

Unit: TFNET

Reports to: Technical Team Lead, TFNET

Main Function

• Works with the company for the Design, Implementation, Installation, Deployment, management and maintenance of the Division’s Satellite based Network Communications Solutions.

Role Responsibilities

• Network engineer responsible for monitoring networks to capture availability, performance and/or capacity metrics of VSAT customer sites
• To ensure that customers VSAT sites are accurately installed according to laid down standards and specifications.
• Provides 1st level troubleshooting and repair via technical phone support to VSAT Resellers and end users, including maintenance of online knowledgebase.
• To keep and maintain ALL satellite schedules, options files, service orders and customer premises equipment data records for all customer sites.
• To maintain appropriate support/maintenance log sheets, records, per customer, for accurate support records.
• Design and integration of LAN/WAN systems using VSAT technologies, and WAN IP routing for voice, data and video.
• Performs specialized duties in support of VSAT networking, installation, testing, and training of customer and network support personnel in the use of hardware and applicable software
• To carry out routine checkup/maintenance on customer sites as may be directed or required.
• To follow up on all support and maintenance agreement with different satellite solutions clients and customers.
• Schedules the satellite projects and monitors progress. Keeps teams on task and within deadlines for all deliverables.
• Writes project summary reports, deliver presentations to management
• Any other duty as assigned by line manager or management.

Competencies/Skills

• Excellent computer skills.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.

Behavioral Qualities/Other Competences

• Resourcefulness
• Personal integrity and high work ethical standards
• Adaptability
• Resilience
• Detail oriented

Qualifications/Experience

• A Bachelor of Science degree IT or Engineering disciplines.
• Cisco certification is an advantage