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  • Posted: Aug 10, 2020
    Deadline: Aug 14, 2020
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    Trefoil Networks is a full-service data communications, e-Solutions and video services provider. Trefoil Networks specializes in Satellite, Internet, Wireless, Fibre , Web and Network Access solutions for individuals, institutions, organizations, governments, businesses, enterprise, Telecom Operators, Media, entertainment Industries and residential home ...
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    Satellite Engineer(Junior Level)

    Unit: TFNET

    Reports to: Technical Team Lead, TFNET

    Main Function

    • Works with the company for the Design, Implementation, Installation, Deployment, management and maintenance of the Division’s Satellite based Network Communications Solutions.

    Role Responsibilities

    • Network engineer responsible for monitoring networks to capture availability, performance and/or capacity metrics of VSAT customer sites
    • To ensure that customers VSAT sites are accurately installed according to laid down standards and specifications.
    • Provides 1st level troubleshooting and repair via technical phone support to VSAT Resellers and end users, including maintenance of online knowledgebase.
    • To keep and maintain ALL satellite schedules, options files, service orders and customer premises equipment data records for all customer sites.
    • To maintain appropriate support/maintenance log sheets, records, per customer, for accurate support records.
    • Design and integration of LAN/WAN systems using VSAT technologies, and WAN IP routing for voice, data and video.
    • Performs specialized duties in support of VSAT networking, installation, testing, and training of customer and network support personnel in the use of hardware and applicable software
    • To carry out routine checkup/maintenance on customer sites as may be directed or required.
    • To follow up on all support and maintenance agreement with different satellite solutions clients and customers.
    • Schedules the satellite projects and monitors progress. Keeps teams on task and within deadlines for all deliverables.
    • Writes project summary reports, deliver presentations to management
    • Any other duty as assigned by line manager or management.

    Competencies/Skills

    • Excellent computer skills.
    • Strong written and verbal communication skills.
    • Strong analytical and problem-solving skills.
    • Exceptional customer service skills.

    Behavioral Qualities/Other Competences

    • Resourcefulness
    • Personal integrity and high work ethical standards
    • Adaptability
    • Resilience
    • Detail oriented

    Qualifications/Experience

    • A Bachelor of Science degree IT or Engineering disciplines.
    • Cisco certification is an advantage

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@trefoilnetworks.com using the position as subject of email.

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