Salon Operation Manager at Elvaridah

Job Summary

• We are seeking a highly organized, customer-focused, and results-driven Salon Operations Manager to oversee the day-to-day operations of a busy salon.
• The ideal candidate will be responsible for ensuring operational efficiency, driving revenue growth, maintaining exceptional customer service standards, managing staff performance, and ensuring the salon consistently delivers an outstanding client experience.

Key Responsibilities
Operations Management:

• Oversee the daily operations of the salon to ensure smooth and efficient service delivery.
• Develop and implement operational policies, procedures, and service standards.
• Ensure all salon services are delivered in line with quality and brand standards.
• Monitor appointment scheduling, client flow, and service turnaround times.
• Resolve operational issues promptly and effectively.

Team Leadership & Staff Management:

• Supervise, coach, and motivate salon staff, including stylists, therapists, receptionists, and support personnel.
• Conduct regular performance evaluations and provide feedback to improve productivity.
• Coordinate staff schedules, shifts, and attendance management.
• Identify training needs and organize staff development initiatives.
• Foster a positive, professional, and collaborative work environment.

Customer Experience Management:

• Ensure exceptional customer service at all touchpoints.
• Address and resolve customer complaints professionally and promptly.
• Develop strategies to increase customer satisfaction, retention, and referrals.
• Monitor client feedback and implement service improvement initiatives.

Sales & Revenue Growth:

• Drive revenue through effective sales strategies, promotions, and upselling opportunities.
• Monitor daily, weekly, and monthly sales performance.
• Set and track targets for service sales and retail product sales.
• Identify opportunities to expand services and improve profitability.

Inventory & Procurement Management:

• Monitor inventory levels of salon products, equipment, and supplies.
• Coordinate procurement and vendor relationships.
• Ensure proper stock control measures are in place to minimize wastage and theft.
• Conduct regular inventory audits and reconciliations.

Financial & Administrative Management:

• Monitor cash handling procedures and daily financial transactions.
• Prepare operational and sales reports for management review.
• Assist with budgeting, forecasting, and cost-control initiatives.
• Ensure accurate record-keeping and compliance with company policies.

Health, Safety & Compliance:

• Ensure compliance with health, hygiene, and safety regulations.
• Maintain cleanliness and organization throughout the salon.
• Ensure all equipment is properly maintained and serviced.
• Implement and monitor workplace safety procedures.

Requirements

• Bachelor's Degree or HND in Business Administration, Hospitality Management, Marketing, or a related field.
• 2–3 years of experience in salon management, beauty operations, hospitality, retail operations, or a similar role.
• Strong leadership and people management skills.
• Excellent customer service and relationship management abilities.
• Proven experience in sales management and revenue generation.
• Strong financial management and reporting skills.
• Excellent communication and interpersonal skills.
• Proficiency in salon management software and Microsoft Office applications.
• Ability to work in a fast-paced environment and manage multiple priorities.