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  • Posted: Feb 18, 2021
    Deadline: Not specified
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    We’re a next-generation energy company Our flagship product, ReadyPay Power, is an expandable, lease-to-own solar home system providing lighting, phone charging, TV, and radio, financed through affordable installments over mobile money. We combine rich customer payment histories with additional data sources to create a cutting-edge credit score that...
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    Sales Team Lead

    Benue Application Link

    Location: Udi, Enugu  Application Link

    Department: Sales & Marketing
    Reporting to: Head of Sales & Marketing

    Job Overview

    • The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers - responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
    • The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

    Key Responsibilities

    • Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
    • Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
    • Managing installation technicians and maintenance technicians
    • Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

    Deliverables and Activities:

    • On time high-quality system installations at the customers premises or any other location as directed by Engie Energy Access.
    • Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
    • Support recruitment of new installation and maintenance technicians in the sales area.
    • Prepare the monthly installation monitoring report for the zonal service coordinator.
    • Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
    • Repossessions are aligned and coordinated with the customer finance department.
    • Identify the needs for and recruit new contractors with support from service network team leader.
    • Responsible for disciplinary for installations and maintenance technicians.
    • Stock takings
    • Stock audit report
    • Providing regular portfolio & compliance reports to zonal sales manager and credit control team
    • Managing the daily work and activities of area administrator according prioritization policy on workout activities.
    • Deal with complex scenarios (customer not found, fire, violence etc.)
    • Assessing internal and external cause for portfolio deteriorations  
    • Participating in the recruitment of new staff and training of existing staff  
    • Monitor and review KPIs + provide feedback area administrator  
    • Conduct periodic performance review of area administrator.
    • Mentoring each SAs, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
    • Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by zonal sales manager and credit departmental standards.
    • Support conducting quarterly inventory audits for all service centres.

    Required Skills and Experience

    • BSc. Degree or Equivalent
    • 2 or more years working in a role within a progressive sales and/or financial services
    • Previous experience in a managerial position is an added advantage
    • Ability and passion for coaching and training.
    • Strong ability in planning and organization.
    • Excellent verbal communication skills with customer focus
    • Computer literate, team player and dynamic self-starter.
    • Willing to travel/assign in any geographic area in Nigeria
    • Benue resident or willing to relocate there
    • Fluent in English.

    Highly Desired Skills:

    • Ability to work in teams or independently  
    • Critical thinking skills (ability to think outside the box)  
    • Good problem-solving skills (solutions oriented)  
    • Good influencing and negotiation skills  
    • Flexibility with ability to work under pressure to meet deadlines  
    • Willingness and desire to learn new ideas.

    Method of Application

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Average Salary at Fenix International
₦ 42K from 1 employee
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