Sales Team Lead at Fenix International

Benue Application Link

Location: Udi, Enugu  Application Link

Department: Sales & Marketing
Reporting to: Head of Sales & Marketing

Job Overview

• The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers - responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
• The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities

• Develop and implement the sales operational strategies within allocated area, as well as align with the area sales target.
• Organizing sales activities and functions in the field to achieve targets, revenue and desired quality sales.
• Managing installation technicians and maintenance technicians
• Training and coaching of sales agents on topics including pitching, sales conversation, closing and building strong and long-lasting relationships with customers.

Deliverables and Activities:

• On time high-quality system installations at the customers premises or any other location as directed by Engie Energy Access.
• Coordinate installation technicians and maintenance technicians to ensure systems are installed and maintained,
• Support recruitment of new installation and maintenance technicians in the sales area.
• Prepare the monthly installation monitoring report for the zonal service coordinator.
• Review control monthly commission payments and payroll follow up on faulty installations and inform finance department about deductions.
• Repossessions are aligned and coordinated with the customer finance department.
• Identify the needs for and recruit new contractors with support from service network team leader.
• Responsible for disciplinary for installations and maintenance technicians.
• Stock takings
• Stock audit report
• Providing regular portfolio & compliance reports to zonal sales manager and credit control team
• Managing the daily work and activities of area administrator according prioritization policy on workout activities.
• Deal with complex scenarios (customer not found, fire, violence etc.)
• Assessing internal and external cause for portfolio deteriorations  
• Participating in the recruitment of new staff and training of existing staff  
• Monitor and review KPIs + provide feedback area administrator  
• Conduct periodic performance review of area administrator.
• Mentoring each SAs, installation technician, maintenance technician, dual contractor and area admin to enhance operational performance, motivation and engagement.
• Educating Sales agents, dual contractors, area administrator, installation technicians, maintenance technicians and in applicable policies, guidelines provided by zonal sales manager and credit departmental standards.
• Support conducting quarterly inventory audits for all service centres.

Required Skills and Experience

• BSc. Degree or Equivalent
• 2 or more years working in a role within a progressive sales and/or financial services
• Previous experience in a managerial position is an added advantage
• Ability and passion for coaching and training.
• Strong ability in planning and organization.
• Excellent verbal communication skills with customer focus
• Computer literate, team player and dynamic self-starter.
• Willing to travel/assign in any geographic area in Nigeria
• Benue resident or willing to relocate there
• Fluent in English.

Highly Desired Skills:

• Ability to work in teams or independently  
• Critical thinking skills (ability to think outside the box)  
• Good problem-solving skills (solutions oriented)  
• Good influencing and negotiation skills  
• Flexibility with ability to work under pressure to meet deadlines  
• Willingness and desire to learn new ideas.