Sales Support Officer (Tech) at Willers Solutions

Our client; a reputable firm in the Tech Sector is looking to fill the role below

JOB OBJECTIVE
The goal is to ensure all online leads are attended to and conversation of engagement to sales and generation of revenue.
JOB RESPONSIBILITIES

• Answering incoming calls and manage all sales inquiries helping them resolve any concerns or questions they may have in a professional manner.
• Sending daily report of leads and action plans.
• Performing data entry duties in regards to metrics, sales figures and other key data.
• Creating and processing sales in a timely manner.
• Reporting any unusual activity to the team when needed.
• Ensuring all sales are attended to and shipping information is passed to logistics department.
• Maintaining an accessible and organized filing system of prospective customers.
• Providing assistance to management team members and executives as needed.
• Computer literacy: In addition to data entry and typing, Sales Support Specialists need to have knowledge of basic spreadsheet and word processing creation software.
• Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.
• Customer service: Sales Support Specialists should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
• Fluent Communication: Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products.
• Problem-solving: These professionals should be able to use critical and creative thinking to identify and resolve issues with products and orders.

REQUIREMENTS

• HND/BSC in any relevant field
• Candidates must have cognitive working experience in IT Sales (Laptops & Gadgets)
• Minimum of 3years working experience as a customer service or any related job
• Customer Service certification would give candidate an edge.
• Candidates must stay with Ikeja environs.
• Preferable Female
• Marital Status – Single.