Sales Support Executive at TigerLogic

JOB OVERVIEW

• The Sales Support Executive is responsible for seeking new business opportunities, selling the Company’s solutions and services, initiating and building favorable and professional client relationships with a goal to achieve sales targets. The role may also be assigned periodically to provide administrative support to designated accounts managed by Senior Client Sales Managers.

KEY RESPONSIBILITIES

• Observe and take ownership of account management responsibilities
• Take responsibility for individual sales target
• Develop extensive knowledge and understanding of solutions and services offered by TigerLogic and remain up to date on trends in the IT industry
• Identify and grow opportunities within assigned accounts
• Establish relationships with existing clients, identifying possible areas to upsell or cross-sell
• Work with the sales team to prepare proposals that address customers’ needs
• Communicate with prospective customers to understand their needs and collaborate with internal teams to find suitable solutions that best fit the individual needs of the customer
• As often required, work with the Solution Sales team to scope and deliver fit-for-purpose solutions to customers
• Work with senior management to negotiate contracts and successfully close agreements to maximize profits
• Liaise between customers and the engineering team to ensure the timely and successful delivery of solutions and services according to customers’ requirements
• Take responsibility for resolving sales related issues and escalating to senior management where necessary under assigned account(s)
• Develop new ideas to retain existing customers.
• Work closely with the General Manager, Sales to update the sales pipeline
• Give regular reports to the GM Sales on sales activities, sales leads and updates
• Present periodic performance reports to senior management.

PERSON SPECIFICATION

• Minimum Bachelor’s degree
• At least 1 year of business to business sales experience
• Ability to identify opportunities
• Ability to build and maintain relationships with customers at all levels
• Proven work experience as an Account Manager, Junior Account Manager or other relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience delivering client-focused solutions to customer needs
• Ability to juggle multiple accounts at a time, while maintaining attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent communication skills, both written and verbal
• Excellent interpersonal skills and a positive attitude
• Articulate and well-spoken with excellent phone and email etiquette
• Resilient with strong organization and relationship building skills
• Ability to build rapport and collaborate with others within the company and externally.