Sales Support Executive at Givaudan

Responsibilities
Sales Support Executive:

• As a member of the Commercial team in our Nigerian office you will be responsible for day to day running of the office and the management of the customer project system, following up on key actions from KAM Customer visits, secretarial, back up and admin for KAMs. 
• You will be responsible for updating and maintenance of Commercial and Customer systems for Commercial and responsible for Master Data for customers.

Co-ordinate Sales:

• You will prepare monthly sales reports in order for the Sales Director and KAMs to monitor performance of each customer. 
• You will assist Sales Director and KAMs with general CRM requirements. 
• You will assist in planning and co-ordinating customer visits. 
• You will assist to prepare material for customer presentations by KAMs and Sales Director. 
• You will request for price quotes and send to customers. 
• You will monitor customer price adjustment timetables and upload prices into the system for all customers timeously. 
• You will coordinate and be responsible for the commercial team’s relevant customer master data input and data management across Givaudan systems.

Manage of the Sample Department: 

• You will request samples from units for customer briefs or comparison purposes for customers via CRM system. 
• You will dispatch all samples together with the required documentation and certification. 
• You will manage all samples in the customer project and keep customer updated.  
• Purchase market samples and coordinate with Marketing department to update countries market landscape for various categories.  
• Co-ordinate collection and dispatch of samples and other materials to and from customers through courier services.  
• Follow up and address any queries or challenges in samples clearance by courier companies

Secretarial: 

• You will arrange travel requirements for KAMs. 
• You will do filing of general correspondence for the department. 
• You will update and maintain electronic filing of documents and visit reports for customers and product information. 
• You will manage, with suppliers, the administrative tasks and ordering for all corporate gifts, desk pads and calendars for customers for the end of year. 
• You will manage the timeous distribution of the relevant gifts to customers. 
• You will assist to ensure implementation of the safety system and ongoing adherence to all legislation relevant to health and safety responsibilities. 
• You will make recommendations of fragrances in conjunction with the managers. 
• You will ensure the smooth running of the department during the managers’ absence by assisting with any with inter-departmental queries or problems. 
• You will as well handle any customer queries or complaints that may arise, pertaining to all aspects by liaising with the relevant persons to ensure that any actions required are taken and the followed through to completion. 
• You will be liaising with inter-departments on a daily basis to complete tasks.

Requirements
Your professional profile includes:

• Diploma or Degree in Admin / equivalent
• Minimum 2-5 years’ experience in Sales and or Customer relations
• A thorough understanding of the company's business and divisional objectives and customers’ priority
• Good communication
• Computer literacy, accuracy and proficiency
• SAP knowledge
• Ability to work under pressure