Sales Supervisor - Farm & Fresh at Kyosk Digital Services

Role Profile

• We are looking for a talented person to join our Sales team as a supervisor tasked with managing our commercial deliverables in Agro Processors, Food Manufacturing companies etc. space.
• You will maintain relationship with these Agro processors and Kyosk Sourcing team to support order generation and fulfilment.

Responsibilities.

• Customer Acquisition and Onboarding
• Mastering the Target market and generating an ambitious number of leads within the market in the designated region or category
• Tabulating a Sales Pipeline for lead validation
• Perfecting one’s sales pitch to articulate different value propositions to different stakeholders
• Mastering the suitable acquisition channels and maximizing on them
• Meeting the minimum agreed target for registrations and onboardings in line with the set sales projections
• Revenue Generation and Growth
• Converting prospects into Sales
• Increasing Basket sizes by Upselling and Crossing
• Opening up new markets within the same category
• Leveraging on referrals from the existing Customer base
• Establishing networks with non-conflicting players in the same space for more business development
• Attaining the set revenue targets month on month
• Ensure 100% collection of receivables
• People Management and Development:
• Recruit and manage a motivated and aggressive team to deliver the sales mandate.
• Schedule frequent one on one sessions with the team members to evaluate performance, identify areas of development and address any challenges.
• Analyze, develop and monitor performance quality measures for the department.
• Deliver training needs from time to time.
• Customer Retention
• Creating reliability by always keeping in touch with the customers
• Conducting regular spot-checks to ensure good service delivery
• Maintaining a feedback log from the clients to keep improving customer experience day by day
• Develop a check-in schedule for different touch points and maintain this on a calendar
• Advocate for customer satisfaction to all departments
• Formulate a reward policy for loyal customers e.g discounts
• Manage client relationships, introduce clients to new and additional products and ensure client retention.
• Conduct autonomous customer satisfaction surveys to capture additional areas of improvement and feedback
• Corporate Positioning
• Understand the go to market strategy for each product and appropriately execute sales.
• Promoting the Farm & Fresh Brand to be a market lead
• Promoting the Framers vision for Farm & Fresh
• Give presentations, seminars and briefings to clients articulating Farm & Fresh Value Proposition.
• Providing Market Insights
• Gather relevant intel/ information within the market and forward to the company for analysis and strategy changes.
• Digital transformation
• Pushing for 100% digital migration to the Kwikbasket buyer mobile app or web app
• Maximizing on the uptake of the available financial services on the platform to realize true value of the customer
• Data Analysis and reporting.
• Interpret various consumption data patterns to the customer.
• Generate sales reports as per the set targets and KPIs for ease of performance analysis.

KEY PERFORMANCE INDICATORS

• Number of Prospect Visits weekly
• Number of New Prospect registrations weekly
• % Growth for active customers - Customer Retention
• % Revenue Growth from existing customers
• % Revenue Generation from New customers
• No. of training delivered per month.

Required Education & Experience Needed

• Bachelor’s degree/Diploma in sales and marketing or related field.
• 4-5 years’ working experience in B2B sales preferably in the FMCG/Fresh produce Industry in supervisory role. .
• Experience in HORECA (Commodity or commercial kitchen) sales is an added advantage
• Experience working in customer-based roles, proven sales track record and contribution to business growth
• Aptitude in delivering attractive presentations.
• Overall knowledge of standard sales process and sales cycle.
• Proven experience in initiating sales meetings.
• Experience in cold calling and engaging potential customers.
• Ability to interpret and echo the stages of a sales pipeline.
• Experience managing a team and driving performance.
• Compliance with customer service standards and proper customer relationship management.
• Thorough understanding of the industry and negotiating techniques.
• Able to utilize different Sales automation tools such as CRM.

Personal Attributes

• Demonstrate high levels of integrity.
• Ability to communicate both inside and outside the organization, Formal presentation.
• Ability to write complex reports.
• Analytical skills.
• Quality work output contributes to team success, initiating action, applied learning.
• Seeks continuous learning.
• Formal presentation.
• Result and solution oriented.
• Savvy relationship builder.