Sales Operations Manager at ReelFruit

The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met. The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.

DUTIES & RESPONSIBILITIES:

Collaboration on Sales Strategy Implementation:

• Work closely with the Sales Manager to develop and implement operational frameworks that support the execution of sales strategies in line with business objectives.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Operations & Process Optimization:

• Streamline sales operations processes to enhance productivity and efficiency.
• Manage CRM systems, ensuring accurate and timely data entry, reporting, and analytics.
• Implement tools and systems for tracking key performance metrics (KPIs).
• Liaise with the sales teams in the regions to ensure effective sales operations 

Forecasting & Planning:

• Coordinate with production and inventory teams to ensure sales forecasts align with inventory and production schedules.
• Assist in demand planning to meet customer needs.

Customer Relationship Management:

• Act as a liaison between sales, production, and logistics teams to ensure seamless customer service.
• Resolve escalated customer issues promptly and effectively.

Team Leadership & Training:

• Mentor and train the sales operations team to ensure consistent performance and professional growth.
• Foster collaboration between the sales team and other departments, including marketing, production, and finance.

Compliance & Reporting:

• Ensure all sales operations comply with industry regulations and company policies.
• Prepare and present sales operations reports and dashboards to senior management.

Educational Qualifications, Experience & Requirements

• Bachelor’s degree in Business Administration, Sales, Supply Chain, or a related field
• 5+ years of experience in sales operations or related roles, preferably in the food manufacturing industry.
• Strong understanding of sales processes, forecasting, and supply chain coordination.
• Experience in sales force automation roll out is an added advantage.
• Proficient in CRM software and data analysis tools.
• Exceptional organizational, problem-solving, and analytical skills.
• Excellent communication and interpersonal abilities.

Key Competencies:

• Strategic Thinking
• Leadership and Team Development
• Analytical and Data-Driven Decision Making
• Customer-Focused Approach
• Process Improvement and Efficiency