Sales Operations Manager at Elizabeth Maddeux

Job Summary

• Our client, a leading chemical distribution company, is seeking to hire a Sales Operations Manager who will oversee and optimize sales processes, drive revenue growth, and strengthen market position in the construction chemical industry.
• This role involves managing both B2B and B2C relationships, ensuring seamless coordination between sales, marketing, production, and logistics teams.
• The ideal candidate will analyze sales data, streamline operations, develop strategic business plans, and lead the sales team toward achieving organizational goals.

Key Responsibilities

• Develop and implement comprehensive sales strategies to drive penetration and growth across corporate clients, distributors, contractors, project managers, and retail outlets.
• Identify high-value markets, emerging opportunities, and underperforming segments to guide targeted business development initiatives.
• Lead the development of monthly sales budgets, forecasts, and performance targets. Manage strategic relationships with distributors, wholesalers, construction firms, and key decision-makers to drive customer loyalty and repeat business.
• Oversee negotiation of pricing, contracts, and service-level agreements to ensure profitability and competitive market positioning.
• Support key account management activities, including site visits, product demonstrations, and technical support engagement.
• Implement and maintain CRM best practices for tracking leads, opportunities, performance metrics, and customer communications.
• Coordinate with production and logistics to ensure availability of stock, timely delivery, and alignment with sales forecasts.
• Conduct in-depth market research on competitors, construction trends, pricing sensitivities, and product adoption to inform strategic plans.
• Provide insights to the product and R&D teams on customer needs, product performance, and market feedback.
• Lead, mentor, and motivate the sales team to meet individual and departmental KPIs.
• Facilitate training sessions on product knowledge, sales techniques, customer relations, and negotiation skills.
• Foster a performance-driven culture built on accountability, innovation, and continuous improvement.
• Produce weekly, monthly, and quarterly sales performance reports with actionable insights.
• Analyze trends and performance metrics to recommend strategic adjustments and resource allocation.

Qualifications and Experience

• Bachelor’s Degree in Business Admin, Marketing, Chemistry, Chemical Engineering, Industrial Chemistry, or any science-related field.
• 6 - 8 years of progressive experience in sales operations or business development, preferably in construction chemicals or related industries.
• Proven experience managing corporate clients (B2B) and distribution networks (B2C).
• Strong marketing skills with a result-driven mindset.
• Excellent communication, leadership, and negotiation abilities.
• Proficiency in CRM tools, Microsoft Office Suite, and sales analytics software.
• Ability to work independently and collaboratively in a fast-paced environment. Core

Competencies:

• Leadership and Team Management
• Strategic and Analytical Thinking
• Process Improvement Mindset
• Problem Solving and Decision Making
• Communication and Interpersonal Skills