Sales Officer ( TFNet) at Trefoil Networks

Unit: TFNET

Reports to: Head, Sales & Biz Dev

Main Function

The Sales Officer will oversees all sales activities in assigned locations to ensure that they run smoothly, efficiently and achieve targets. Relationship Officer Serves as the company’s official representative to target audiences, business partners and alliances, important stakeholders and other third-party collaborations.

Role Responsibilities

• Schedule daily customer appointments and make product presentations.
• Support old customers and build new channels dealers for the business.
• Update customer database with contact details and perform daily tasks based on assigned work plan.
• Working with the marketing department to ensure that the company is reaching its target audience.
• Give prompt reports on crucial issues to direct line manager and suggest answers where obtainable
• Maintain profitable and productive relationship with customers.
• Answering all customers' questions and escalating complex issues to the relevant departments.
• Maintain up to date knowledge about product information and promotions.
• Communicate with customers/clients through phone, e-mail, chats and personally respond to customers queries promptly and professionally.
• Make outbound and inbound calls to sell company products.
• Stay abreast with online marketing trends and competitors
• Develop sales strategies and determine sales forecast and projections.

Competencies/Skills

• Sound knowledge of sales strategies and industry regulations
• Strong analytical and problem-solving skills
• Effective communication skills
• Exceptional customer services skills Microsoft Offices ( word, excel, power point)
• Time Management
• Ability to learn fast and maintain confidentiality

Behavioral Qualities/Other Competences

• Resourcefulness
• Personal integrity and high work ethical standards
• Tech savvy
• Active listening
• Resilience
• Self-motivated
• Technology product knowledge

Qualifications/Experience

• B.SC or HND in Sales, Marketing or in relevant field.
• Minimum of 3- 4 years’ working experience in similar role.