Sales Officer at ETC Workforce Services Limited

About the Role

• We are seeking a dynamic and customer-focused Sales Officer to join our growing team. In this role, you will be the face of the brand, delivering exceptional service and driving sales performance.
• You will focus on building strong customer relationships, achieving sales targets, and ensuring that every client interaction reflects the luxury standards the brand is known for.
• This is a unique opportunity to contribute directly to the brand’s growth while embodying its values of elegance and excellence.

Key Responsibilities

• Be responsible for sales of the company products – (Skin care, Perfumes, Room sprays and diffusers).
• Work with team to set strategies for meeting targets.
• Meet and exceed set targets.
• Demonstrate proper use of skin care products and fragrances.
• Cross-sell, up-sell and link-sell products, when appropriate (e.g. serums and moisturizers, skincare and fragrances).
• Identify customer needs and recommend products based on their preferences and available stock. • Give excellent customer service and solve customer issues.
• Ensure proper presentation of products on shelves.
• Explain to customers how to use products they are interested in buying.
• Advise customers on how to take care of their skin.
• Inform customers on prices and special offers.
• Request for stock replenishment as needed.
• Weekly, monthly activity reporting.

Key Performance Indicators

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and repeat purchase rate.
• Effective cross-selling and up-selling performance.
• Accuracy of sales records and timely reporting.
• Proper product presentation and stock availability.
• Positive customer feedback and resolution of issues.

Requirements

• Bachelor’s Degree or equivalent experience in Sales, Marketing, Business Administration, or related field.
• 2–4 years of proven experience in sales, ideally within luxury, retail, or lifestyle industries. • Must possess strong field and practical sales experience.
• Strong communication and interpersonal skills with a customer-first mindset. • Ability to meet and exceed sales targets consistently.
• Knowledge of retail operations and sales techniques.
• High level of professionalism, integrity, and attention to detail.
• Passion for luxury products and delivering exceptional customer experiences. • Team-oriented with the ability to work collaboratively in a fast-paced environment.

What We’re Looking For
We are looking for individuals who:

• Are passionate about luxury service and client satisfaction.
• Possess strong sales acumen and the drive to achieve results.
• Can build lasting client relationships and foster loyalty.
• Embody professionalism, elegance, and integrity in every interaction.
• Thrive in a structured, high-performance environment.

Why Join Us?

• Be part of a growing luxury brand with global aspirations.
• Work in an environment driven by high standards and excellence.
• Develop your career in luxury retail and sales.
• Contribute to building a world-class brand of timeless elegance.
• Receive commission incentives upon meeting sales targets.
• Competitive Salary Application