Sales Manager at Rivy (Formerly Payhippo)

Job Overview

• The Sales Manager will manage the growth of the company’s lending portfolio and online storefront (“EnergyStack”). The Sales Manager will also maintain client relationships, create sales strategies, and drive new business development. The Sales Manager will work closely with other departments, including marketing, credit, and customer service, to ensure the sales team's success.

Key Responsibilities

⁠Sales Strategy and Planning:

• Develop and implement effective sales strategies and processes that align with the company’s objectives and drive growth.
• Set clear sales targets and KPIs, and ensure the sales analyst and associate have a clear direction to achieve them.
• Forecast sales performance based on market trends, previous sales data, and strategic initiatives.
• Identify new business opportunities and potential markets to expand the company’s reach.

Team Leadership and Development:

• Lead, motivate, and mentor the sales associates to achieve individual and team sales targets.
• Provide training, guidance, and support to sales representatives to improve skills and ensure they meet performance expectations.
• Conduct regular performance reviews with the sales team, providing feedback, goal-setting, and development plans.
• Foster a high-performance culture focused on accountability, collaboration, and results.

Client Relationship Management:

• Develop and maintain strong relationships with key clients and partners.
• Ensure customer satisfaction through proactive problem-solving, addressing concerns, and providing excellent service.
• Assist in negotiating and closing high-value sales or complex deals, ensuring favorable terms for the company.
• Collaborate with the customer service team to ensure smooth post-sale experiences and customer retention.

Sales Performance Monitoring:

• Monitor the performance of the sales team through regular reporting, analyzing sales activities, and tracking performance against goals.
• Identify areas of underperformance and develop corrective action plans to drive improvements.
• Use CRM tools to track sales activities, opportunities, and client interactions.

Market Research and Competitive Analysis:

• Conduct market research to stay informed of industry trends, competitor activities, and customer needs.
• Analyze customer feedback and competitor strategies to inform sales strategies and stay ahead of market demands.
• Adjust sales tactics as necessary based on market conditions and evolving business needs.
• Collaboration with Cross-Functional Teams:
• Work closely with marketing to align sales campaigns, promotional activities, and lead-generation strategies.
• Collaborate with internal teams (marketing, credit, engineering, etc.) to ensure product offerings are aligned with customer needs and feedback.
• Provide insights from customers to help shape product development and enhancements.

Sales Reporting and Analysis:

• Prepare regular reports on sales metrics including team performance, revenue growth, and forecasting.
• Present sales data and performance updates to senior management and suggest strategies for improvements or growth.
• Maintain a detailed sales pipeline and ensure the accuracy of all sales-related data.

⁠Budgeting and Resource Allocation:

• Manage the sales team budget and ensure resources are allocated effectively to maximize ROI.
• Ensure the sales team has the tools, training, and support necessary to meet objectives.

Qualifications:

• Bachelor's degree in business, finance, marketing, or a related field.
• Minimum of 5 years of experience, with a proven track record in sales and business development.
• 2 years experience in sales of solar or other clean-tech equipment.
• Entrepreneurial mindset, with a passion for driving innovation and achieving results.
• Excellent analytical and problem-solving skills, with a strategic mindset.
• Effective communication and negotiation skills, building and maintaining relationships with clients, partners, and stakeholders.
• Meet required financial targets/sales budgets.
• Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
• A go-getter attitude towards exceeding monthly targets and customer expectations.