Sales Manager at Owens and Xley

Job Responsibilities

• The Sales Manager is responsible for overseeing the store’s day-to-day operations, managing staff performance, and ensuring smooth inventory and financial management.
• This role requires strong leadership, organizational, and problem-solving skills to maintain high operational standards and deliver excellent customer service
• Conduct inventory checks upon cargo arrival to ensure accurate stock levels.
• Update inventory records for new stock purchases, damaged, returned, or promotional items.
• Prepare and send a comprehensive end-of-day inventory report to the Business Director (BD).
• Monitor staff punctuality and attendance, ensuring adherence to company policies.
• Manage salary deductions for lateness, absences, or policy violations.
• Oversee compensation for overtime and ensure equitable reward structures.
• Approve and manage annual leave schedules to maintain smooth store operations.
• Conduct periodic performance reviews and provide detailed reports to the BD.
• Resolve internal staff conflicts promptly and fairly.
• Provide ongoing guidance, training, and support to staff on operational processes and customer service best practices.
• Supervise daily store operations, ensuring a smooth and efficient workflow.
• Ensure store hygiene and cleanliness standards are consistently maintained.
• Conduct regular store walkthroughs to ensure proper stock arrangement and appealing displays.
• Address and resolve customer issues or complaints in a professional and timely manner.
• Act as a sales representative, when necessary, especially during peak times, to ensure sales targets are met.
• Reach out to customers to confirm the delivery of their items and help as needed.
• Provide proactive customer support, maintaining a high level of satisfaction.
• Maintain detailed expense records for store operations, including fuel, generator maintenance, and supplies.
• Collaborate with the Accountant and BD to approve or process refunds, ensuring accuracy and compliance.
• Review daily sales and accounting reports to verify accuracy before submission to the BD.

Requirements

• A Bachelor's Degree in Business Administration, Management, or a related field.
• 3-5 years of experience in retail or operations management
• Strong understanding of inventory management and financial reporting.
• Proficiency in using inventory and accounting software.
• Basic content creation skills for social media support.
• Effective leadership and conflict resolution skills to manage staff.
• Excellent organizational and multitasking abilities.
• Strong communication skills to coordinate with staff, vendors, and customers.
• Problem-solving mindset to address operational and customer service issues.
• Proactive and results-driven approach to store management.
• Attention to detail in inventory, financial records, and compliance.
• High level of integrity and accountability in decision-making.
• Collaborative mindset to foster a positive and productive work environment.
• Please note that only candidates who live on the island will be considered.