Sales Manager (IT Solutions) at Inguest Global Partners Limited

Our client is the leading provider of Contact / Call Center services and Customer Management Solutions in Nigeria.

Job Description

• The role supervises Key Account Managers (KAMs) & Sales Administrators who in turn support/facilitate the establishment of new relationships (clients) to increase the company’s market share, the public representation of the company, and the ongoing servicing of existing clients.
• It focuses on growth and the attainment of organizational goals in an efficient manner in keeping with the financial bottom line. The role involves Sales especially Enterprise & Technology Sales acquisition & relationship Management, Marketing, and Strategy.

Job Duties/ Responsibilities/ Accountabilities

• Responsible for end-to-end sales; from initial contact and understanding of client needs to delivery and closure in line with the company’s targets and objectives.
• Manage Sales Operations: Lead Qualification, Planning & Scheduling, Records Management, Sales (Support), Communication (Verbal and Written), and Marketing Support.
• Provide market intelligence to guide product/service design ensuring value delivery to clients and profitability for the company
• Identify and document new and strategic business opportunities (products, services, and partnerships) in alignment with the vision of the organization.
• Researching and evaluating new product opportunities, demand for potential products, and customer needs and insight.
• Drive sales for all the company’s products and Services especially Enterprise & Technology Sales.
• Develop innovative proposals and presentations that demonstrate the unique value of the company.
• Analyze potential partner relationships for the company’s product lines.
• Working with product development teams to manage new product development for clients.
• Managing communication channels for product distribution to clients.
• Ensuring effective, brand marketing communications, including the company website, print communication, and advertising.
• Managing communication channels for product distribution to clients.
• Develop Sales & Marketing Plans for each Sales Period (Quarter, Year, etc.) in line with Corporate Goals.
• Execute the company’s marketing plan.
• Overall marketing strategy and execution of plans for the existing products.
• Analysis of the effectiveness of all marketing efforts.
• Ensure that all contractual documents required for the execution of a project, or the delivery of products and services are prepared, signed, and in place before project commencement.
• Participate in / direct the implementation (commencement) of projects by ensuring a proper handover between the client and service delivery departments
• Initiate and develop client relationships to drive customer satisfaction.
• Monitor service delivery to all clients through Key Account Managers
• Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability.
• Act as the first point of contact for all inquiries regarding the company’s services and provide the first response to such inquiries ensuring follow-up to possible closure.
• Represent the organization in all presentations, meetings, fairs, conferences, etc.

Requirements
Experience, Qualification, and Required Skills:

• B.Sc / Master's Degree from a reputable institution.
• Minimum of 6 years experience.
• Excellent communication skills (both written & oral).
• Good interpersonal skills.
• Professional, able to maintain confidentiality and ethical behavior.
• Membership of recognized Sales and/or Marketing Professional Organizations.
• Knowledge of ICT Sector & proven record of Enterprise & Technology Sales.

Salary
N350,000 - N500,000 plus Commission.

Other Benefits:

• Pension, HMO, PAYE, ECS/NSITF, & Airtime Allowance.