Sales Manager at Gemona West Design Studio

Job Responsibilities

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Creates relationships and identifies customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories, and overall performance.
• Applies extensive sales experience, knowledge, and expertise to act in each department.
• Contributes to the delivery of optimal customer service by recruiting, training, scheduling, and retaining customer focused full-time and part-time department personnel.
• Resolves complex customer issues or escalations as needed while proactively equipping line-level associates with tools for addressing customer concerns.
• Perform any duties as assigned.

Job Competencies and Requirements

• Customer issues or escalations as needed while proactively equipping line-level associates, Associate Degree or Higher in Business or related fields
• Previous experience in sales and customer service
• Aged 30 to 45 Years
• 7+ Years of experience and above
• Ability to work successfully as part of a team
• Ability to work a flexible schedule including holidays, nights and weekends
• Resolves complex tools for addressing customer concerns.
• Experience in leadership
• Proven track record of meeting and exceeding targets
• Background in customer service; Particularly in the real estate and industry
• Technical understanding of the design and its administrative Management Skills
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Strong interpersonal skills
• A can-do attitude is required
• Ability to meet up with deadlines
• Applicant should reside around Lekki-Ajah Environs
• Have an ownership mentality throughout a project lifetime.