Sales & Logistics Administrator at Lafarge Cement

Summary 

The person in charge should:

• Serve as a point of contact for customers with queries about Mortar products, orders and deliveries and provide support for the Mortar sales representatives and Team
• To execute and organize the Sales, Logistics and Marketing administration activities in order to achieve customers satisfaction with Mortar services.
• Understand the Sales Process dynamics, set up a survey and identify the main internal & external stakeholders and have a deep knowledge about Customer service best practises.

Responsibilities 

Provides support in Sales, Logistics & Marketing administration;

• Master Data management (Customers, Vendors, Materials)
• Prepare commercial offer to Customers to be reviewed and discussed with the Head of Mortar in consultation with the Mortar Sales Representatives.
• Upload of the data related Mortar Forecast
• Prepare of documents related to material and logistic as a base for invoicing, tax payments, open accounts receivables & payables and any reports to authorities
• Keep the evidence of weekly delivery plans in order to support the Mortar Team
•  Liaise with logistics department to ensure timely deliveries for customer’s satisfaction with Mortar services.
• Reconciliation of the delivered freights with physical evidence (weighbridge ticket, order, confirmation) and SAP
• Support the Mortar team to achieve and exceed period targets in accordance with all company procedures and code of business conduct
• Administer team liaison with stakeholders such as state and local governments authorities, and other regulators in Nigeria
• Effectively communicate with other department to ensure that customer requirement are met, and any issue are resolved in a timely manner 
• Provide the monthly and sales reports for the Mortar activities in the country
• Participate in preparing budget proposals for Mortar in the country

Job Dimensions

List of Direct Reports:

• Nil

Key interfaces, stakeholders and relationships:

Internal:

• Head, Mortar
• Mortar Sales Representatives
• Mortar Production Team .
• Mortar Technical Development
• Marketing & Pricing Innovation Team
• Cement and RMX Teams
• Communication Managers, Public Affairs, Strategy Departments
• Business Shared Service - Finance/Accounting, Procurement, Logistics, Legal, etc.

External:

• Customers
• Vendors
• Trade Associations

Education & Qualification

• Business Management/ Social sciences with proven experience in administration, preferably in service
•  > 3 years of experience
• Construction Background will be a plus

Technical Competencies

• Proven work experience as an administrator or support agent
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Training in Salesforce Business Partners Creation, SAP (Masimo)
• Training in SAP (Sales and Logistics Process steps)
• Training in Delivery Monitoring Usage
• Understanding and Reporting of sales & marketing performance metrics
• Excellent organizational and coordination skills

Behavioral Competencies

• A team player with high level of dedication
• Ability to work under strict deadlines
• Ability to work in a diverse and multinational environment and to engage with broad range of internal and external stakeholders
• Excellent communication and influential skills
• High Adaptability and Resilience
• Result oriented
• Analytical Skills
• Strong sense of ethics