Sales Executive at Upbeat

Location: Lekki, Lagos
Employment Type: Temporary

Job Responsibilities

• Provides quality customer service according to UpBeat Standard, greet guests over the phone in friendly, courteous manner, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
• Respond to and resolve escalated issues and/or unique or complex requests from customers; with assistance from Line Manager where needed. Answer all customer product and service questions as required.
• Oversee client bookings and function space allocations; ensure that the client’s specifications and request is taken into consideration when confirming and securing their bookings.
• Upsell by offering UPBEAT clients additional services or special packages offered.
• Records reservation information accurately on the PXIER App. Files all reservations in a systemic order for easy referral.
• Provide customers with quotations, negotiate the terms of agreement and close sales.
• Ensure daily compliance with UPBEAT’s Sales Process by monitoring and reviewing the sales call log, updating sales database, order taking system, complaints resolution process and other relevant sales activities.
• Deals with and acknowledges assigned incoming correspondence, emails, vouchers and walk-ins in a timely and accurate manner.
• Liaise with the Finance Team to ensure that all payments and receivables are collected as and when due.
• Gather market and customer information; carry out periodic customer satisfaction survey to obtain feedback from customers and identify service and product improvement opportunities.
• Liaise with Clients and book appointments for Line Manager.
• Build customer loyalty and retention by developing various schemes i.e. Birthday or Special occasions, attending customer events, implementing feedbacks etc.

Job Requirements

• Candidates should possess an HND / B.Sc qualification.
• 2 - 3 years work experience.

Salary
N95,000 - N100,000 monthly