Sales Executive (Female) at Montaigne Place

Locations: Lagos Mainland and Island, Lagos

Job Objective(s)

• Supports the Outlet Manager to grow sales through a focus on excellent customer service and relationship management.
• Act as a beauty and luxury lifestyle products consultant to walk-in customers in the assigned outlet.

Reporting Relationships:

• Functionally reporting to: Outlet Manager
• Administratively reports to: Outlet Manager
• Supervises: None.

Duties & Responsibilities

• Know and use promotional event information to maximize sales.
• Assist in the preparation of periodic physical inventory exercises.
• Acts as advisor or consultants to walk-in customers and over-the-phone customers.
• Provide friendly, efficient service to all walk-in customers.
• Offer information about merchandise selection to help customers choose wisely.
• Have deep product knowledge and exhibit familiarity with all product information.
• Actively listen to customers and then provide them with solutions that are exactly what they need.
• Excite customers about how new products can enhance their lives.
• Assist customers by suggesting additional merchandise that compliments their selections.
• Assist in pricing merchandise, markdowns, restocking and other retail-related duties.
• Be able to effectively handle customer service issues.
• Assist and maintain visual merchandising and selling floor standards.
• Must be knowledgeable on the use of PoS Systems for sales & other check-out functions.
• Support Outlet Manager to execute the display and maintenance of off-shelf merchandise.

Required Experience

• 1 - 3 years of experience working in a luxury service retail environment, or other Customer service experience and/or retail sales experience.
• Strong communication skills.
• Good reporting skills.
• Ability to work a full-time flexible schedule, including some early morning and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Required Competencies:

• Deep Knowledge of the different product categories & brands
• Analytical competencies
• Skin types
• Strong presentation skills
• Negotiation skills
• Persuasion Skills
• Adept business knowledge
• Abilities to organize
• Strong written and verbal communication. Strong problem-solving skills
• Bilingual+ English Speaker, Preferred. A polyglot with high fluency in English
• Above average Telesales/Phone Skills
• IT skills
• Customer service skills
• Team skills
• Excellent communication skills
• Time Management skills.