Sales & Customer Success Officer at SalesPlat

Responsibilities

• Identify and pursue new business opportunities to meet and exceed sales targets.
• Conduct market research to understand customer needs, preferences, and industry trends.
• Build and maintain a robust sales pipeline through prospecting, lead generation, and networking.
• Present and demonstrate our products/services to potential customers, addressing their queries and showcasing the value proposition.
• Develop tailored sales strategies and proposals to convert leads into loyal customers.
• Negotiate and close sales deals, ensuring they align with company objectives and profitability.
• Collaborate with the marketing team to develop and execute effective sales campaigns and promotional activities.
• Cultivate strong, long-lasting customer relationships, understanding their goals and needs to provide exceptional customer success and support.
• Proactively engage with existing clients to identify opportunities for upselling and cross-selling.
• Monitor customer usage and behavior to identify potential churn risks and take preventive actions.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and ensuring a positive customer experience.
• Provide regular updates and reports on sales performance, customer satisfaction, and market trends to the management team.
• Stay updated with industry developments, competitors' activities, and emerging trends to maintain a competitive edge.
• Collaborate with the product development team to relay customer feedback and contribute to product/service enhancements.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• At least 3 years work experience.
• Proven experience in sales and customer success roles, preferably in a B2B environment.
• Demonstrated track record of achieving and surpassing sales targets.
• Strong negotiation and closing skills, with a focus on consultative selling.
• Excellent communication and interpersonal abilities to build rapport with customers and internal teams.
• Customer-centric mindset with a passion for delivering outstanding service and support.
• Analytical and data-driven approach to make informed business decisions.
• Proficiency in CRM software and sales tools.
• Ability to thrive in a fast-paced and dynamic environment.
• Self-motivated, proactive, and adaptable to changing circumstances.

Salary
N200,000 / month.