Sales & Customer Services Officer at Work Place Centre Limited

Responsibilities

• Generating leads.
• Meeting or exceeding sales goals.
• Negotiating all contracts with prospective clients.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Obtaining deposits and balance of payment from clients.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements

• First Degree (B.Sc./ HND) in Marketing, Communication, Business Administration or related discipline
• 3-5 years post-qualification experience in a similar role.

Required Competencies:

• Excellent understanding of marketing tools & techniques across the different communication channels
• Hands-on experience in leading a team
• Analytical and problem-solving skills.
• Excellent oral and written communication skills
• Good report writing and presentation skills
• Judgment and decision-making ability.