Sales / Customer Service Representative at WorQulture

Responsibilities
Includes but not be limited to:

• Present, promote and sell products/services to existing and prospective customers using solid negotiations skills
• Establish, develop and maintain positive business and customer relationships
• Respond to incoming calls by providing customers with answers, making offerings and pitching the business products
• Participate in upselling, cross selling, suggestive selling, bundling etc
• Source for new business leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule time.
• Coordinate sales effort with team members, departments, to drive business growth and increase customer base
• Submitting and processing orders to ensure customers receive the products or services they request on time.
• Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company, while also providing customers with optimal value.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices, industry events and promotional trends.

Requirements

• Bachelor's degree
• 3 years minimum Experience in sales/ customer relations or any other relevant role
• Strong written and verbal communication skills
• Excellent problem-solving skill
• Detail-oriented
• Demonstrate ability to increase customer retention and satisfaction
• Strong interpersonal and customer relation skills
• Ability to use CRM tools to manage account and maintain customer relationship
• Ability to work effectively with minimal supervision
• Strong organizational skills
• Proficiency in all Microsoft applications.
• Excellent time management, project organization, and follow-through skills.
• Positive attitude focused on customer satisfaction.