Sales Customer Service - Power Tools at Bosch Group

About the job

SCS1 Roles

• Customer interface for Nigeria
• Steering of service Provider
• Drive Sales Back office as sales function with constant communication with the warehouses (IDC in Germany and Bollore in Ghana)
• SAP KEY USER: POE/P13
• Claim handlings
• Credit/ debit notes
• Outstanding clearance support with Finance in Dubai, Morocco, Ghana, South Africa.
• Process steering of back office
• Power Tools- Customer contact center support
• Project responsibility
• Required inspections are done with satisfactory results

SCS2 Roles

• Responsible for Sales Support Services for the CSO
• Maintenance of customer terms and conditions
• Prices upload in POE/B2B Portal Manager
• Customer account creation with the customer master data team in Germany or in Romania depending on the country
• Ensuring sales area data are uploaded in Q13/P13 with correct routes and transport Zones well define.

Qualifications

EDUCATION

• University degree in Business Administration or its equivalent
• Qualification in Marketing and commercial background is an added advantage

EXPERIENCE

• 2-5years’ experience
• Experience in the power tools business will be an added advantage

SKILLS

• Strong product knowledge
• Customer centric
• Knowledge of SAP is compulsory
• Great understanding of sales support
• Good communication skills
• Strong level of analytical and strategic skills as well as ability to comprehend details
• Strong target orientation, motivation and initiative
• Proven ability to perform under pressure
• Computer literacy
• Fluency in English