Sales / Customer Service Manager at Catilas Resources Limited

Description

• We are looking for experienced Sales /Customer Service Manager to add value to their growth activities by identifying new commercial opportunities, effective customer service management and managing marketing efforts.

Core Working Relationships:

• Clients and Walk-in customers
• Technical Team
• Logistics and Procurement Team
• Account Team
• Marketing Team
• Build and execute sales strategies to achieve set target with analysis, interpretation and forecasting of general business periodicals
• Drive excellent customer service delivery to ensure that all customer complaints or related issues are addressed promptly
• Collaborate with and coordinate diverse teams with the daily preparation of activity reports on the following: Sales closure, number of unconfirmed orders converted to sales, growth of customers’ database, walk-in clients: Prioritized and segmented by order value, number of online enquiries received and attended to, customer complaints received and resolved daily
• Visit clients’ sites as may be required (before the commencement of project, during installation and after installation for resolution and sign off). Primary point of contact for clients from design and project execution to attending to client meetings and making presentation as may be required
• Identify capacity development needs of customer service team and work with Human Resources to provide trainings
• Monitor performance of commercial activities using key metrics and prepare reports for management
• Assist in setting financial targets and budget development and monitoring

Requirements

• A Degree in Marketing communications, Social sciences, or Business Administration.
• An MBA will be an added advantage.
• Minimum of 7 years’ experience in Sales and Customer service.
• 4 years’ experience in a supervisory role.
• Minimum of 7 years’ experience in Sales and Customer service
• 4 years’ experience in a supervisory role.
• Proven experience as Commercial/Customer Service Manager.
• Proven experience in sales and marketing and managing relationships with key clients.
• In-depth understanding of market research methods and analysis.
• Solid knowledge of performance reporting and financial/budgeting processes.
• Commercial awareness partnered with a strategic mindset.
• Able to develop strong value propositions consistent with customer needs.
• Ability to connect strategic thinking and planning with hands–on tactical execution.
• Solid knowledge of digital technologies including those involving content management, web analytics, search engine marketing and email marketing.
• Project Management Skills and Proficiency in Microsoft packages.
• Excellent communication and presentation skills.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.