Sales Associate at Mono

Desciption

We are seeking a motivated and talented Sales Associate to join our team. As a Sales Associate, you will be responsible for managing sales and building strong relationships with customers, while supporting the sales growth within the company.

A successful candidate for this role is an excellent customer service provider who is able to identify/convert potential leads within the market, and consistently meet the sales goals.

If you are passionate about sales and you desire a career that allows you to engage with growing businesses and ensure maximum client satisfaction, then we would love to have you on the team.

At Mono, we understand how important it is to hire, develop, and offer value to our team members, and we can't wait for you to join us!

Responsibilities

• Conduct thorough research to identify potential leads within Nigeria.
• Utilize various tools and channels to qualify leads based on predefined criteria.
• Track and report key performance metrics, including lead conversion rates, outreach effectiveness, and pipeline contribution.
• Manage leads and follow up with prospects
• Analyze data to identify trends and areas for improvement.
• Develop and maintain relationships with new and existing customers
• Achieve sales targets and KPI's set by management
• Provide exceptional customer service and support
• Maintain accurate records of customer information and sales activity
• Stay up-to-date with product knowledge and industry trends
• Collaborate with team members to improve sales strategies and processes
• Provide feedback to management on customer needs and market trends

Requirements

You're highly likely to thrive in this role if you:

• Have 2-4 years of experience in B2B sales, especially in Fintech.
• Have empathy for users and can quickly grasp the contexts within which their businesses operate.
• Have excellent written and verbal communication skills.
• Possess strong interpersonal skills.
• Have the ability to work a flexible schedule.
• Are comfortable with technology and ability to learn new systems quickly.
• Are able to work well under pressure and handle challenging situations.
• Possess a positive attitude and strong work ethic.
• Have the ability to work well both independently and as part of a team.
• Strong problem-solving skills and ability to think creatively to drive sales.
• Willingness to go above and beyond to ensure customer satisfaction.
• Ability to work independently and as part of a team
• Proficient in MS Office and CRM software

Nice to haves:

• Previous working experience at fast-growing internet startups
• Experience working with APIs