Sales and Service Assurance Officer at Ralds & Agate

Responsibilities
The ideal candidate will be responsible for:

• developing & maintaining both new & old business/sales opportunities to boost the company's revenue & profitability and ensuring customer experience & outcomes are top-notch and achieved.

Requirements

• First degree in Computer Science, Social Science, or any related field. (M.Sc. is an added advantage)
• Minimum of 5 years experience handling the Sales, Customer Experience/Service, Relationship Management functions of a reputable service-oriented company (prior experience working with a company in the IT industry will be an added advantage).
• Proven track record handling all daily service management or performance issues for customers and ensuring the company's services meet the customers' goals.
• Prior experience preparing business proposals, presentations & documents.
• Must Possess good stakeholder & relationship management skills in order to meet or possibly exceed customer expectations thus enhancing their experiences.
• Demonstrated ability to develop, implementing, and managing SLAs for assigned services and ensure delivery of service to agreed levels.