Sales and Retail Associate at KindHeart Agency

Role Overview

• We’re looking for a full-time sales and retail manager, who is commercial sharp, culturally attuned leader to drive retail performance and client relationships a fashion brand. 
• You’ll supervise and own communication with the brand and clients, the numbers and the experience. 
• You'll be the commercial engine of the brand's retail presence, manage sales, build client relationship, drive revenue targets and and deliver consistent shopping experience. 

Key Responsibilities

• Lead and develop the in-store day-to-day sales team.
• Track monthly and seasonal sales targets.
• Manage stock levels, visual merchandising standards and replenishment.
• Oversee the client / brand experiment from stocking, purchase and follow-up.
• Collaborate with the team on campaigns, launches and pop-ups..
• Produce weekly / monthly retail performance reports.
• Liaise with team on the bestsellers, slow-movers and restocks.
• Required Skills & Qualifications
• Experience in retail management, ideally in fashion or lifestyle.
• Strong client relationship skills and a natural consultative sales approach.
• Proficiency with retail and inventory management.
• Confident communication skills.

Nice to Have:

• Experience in lifestyle/fashion brands.
• Familiarity with project management tools (Asana, Google sheets, Salesforce).
• Eye for visual merchandising and styling.

Work Structure: 

• Full-Time: Monday Friday (10:00 am 6:00PM).
• Hybrid mode (Remote work with required in-person availability in Lagos).

Who This Role Is For

• Someone who naturally thinks in ideas and systems, sales data driven and customer experience. 
• A strategic creative who understands both aesthetics and performance, with a strong eye for fashion/lifestyle brand merchandise.
• Someone who can take ownership and lead without constant supervision.
• Someone who enjoys building from the ground up and prioritizes customer experience.