Sales and Customer Service Representative at Decor City

As the sales and customer service representative, you are the first line of contact for walk-in customers and online customers to the brand. You are to make customers feel welcome and assist them to find the products that most satisfy their needs. As the sales and customer service representative, you should be knowledgeable about the products and be able to adequately guide customers at all times.

The representative will be directly responsible for processing of physical, online and phone orders. Other duties for this role will include customer complaint management, handling enquiries, managing third party courier companies and day to day routine tasks execution.

Requirements

 Educational Qualification

HND or BSC in any related discipline preferably marketing, business and finance.

 Experience

• 1-3years experience in customer care, direct sales, and / or ecommerce role
• Experience with sales targets and  knowledge of a CRM tool
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., computers and printers)

Skills and Abilities

• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Good customer service skills
• Professional attitude and appearance
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks