Sales Administrator at M-KOPA

The Sales Administrator manages low-level reporting for the sales team, supporting and managing administrative formalities for the sales like commission and service issues, organizing meetings and logistics, making calls, managing DSR churn/retention and keeping the non-selling DSRs updated about promos and changes.

You will report to the Regional Manager

Responsibilities

• You will maintain accurate sales data
• You will collaborate with other units on behalf of the Sales team for complaints and improvements
• You will be responsible for DSR registrations and maintaining accurate DSR Database
• You will organize and anchor regular meetings and logistics
• You will ensure minutes of meetings are taken and well communicated to the team
• You will ensure DSRs' complaints are escalated and resolved within agreed timelines
• You will coordinate all DSR-related activities
• You will ensure all relevant reports are published within stipulated timelines
• You will ensure all registered DSRs have signed contract forms
• You will ensure regular calls to non-selling DSRs to ensure churn is under 10%
• You will ensure regular calls to non-selling DSRs to ensure 70% MoM retention

Requirements

• A First Degree Higher or a Higher National Diploma Holder
• 2+ years' experience in a corporate environment
• Exposure to working on a CRM
• Basic excel skills should be fluent in English and Pidgin
• Have a process-oriented mindset
• Excellent Presentation skills
• Good Planning and Organization skills
• Ability to work calmly under pressure