Sales Administrator at Ascentech Services Limited

Location: Lagos - Mainland

Job Summary

Roles & Responsibilities

• Provide administrative support to the Sales Leads
• Prepare, organize, update and manage customer quotes contracts and other agreements.
• Liaise with internal staff to achieve compliance with customer requirements regarding delivery schedule
• Administer and maintain customer database, contacts, addresses, product portfolio etc.
• Administer pricing policies as determined by sales and finance executives.
• Works closely with internal teams to solve problems and respond to customer queries.
• Responsible for handling escalated phone calls, complaints, and other situations.
• Develop relationships with customers and monitor invites and delivery of PR items
• Respond to RFQs by generating quotations and proactively making outbound follow up calls regarding status of pending orders
• Maintain quotation database to ensure consistent and timely monitoring of orders
• Support the preparation of proposals to customers.
• Participate in the preparation, organization of promotional events as needed.
• Interface and work closely with customer service, quality, operations and technical personnel to deliver top-notch communication and customer service.
• Manage customer data from RFQ follow-up, timing, surveys, contracts, pricing, inventory/stock programs etc.
• Prepare rooms for meetings, sales events and reservations for customer visits.
• Other duties as assigned by the Sales Managers

Qualifications/Knowledge/Skills/Experience

Requirements

• A first degree or its equivalent in Chemistry or Engineering
• Proficient in MS Office Suit
• Must have exeperience in Steel maunfacturing industry
• Good oral and written communication skills.
• Good customer service and relationship management tools.
• Good networking and teaming skills.
• Good data gathering and problem analysis and solving skills.