Roaming Support & Analyst at Fort Knox Group

Salary: 230,000 Monthly Net

Key Responsibilities

• Follow up with Legal and Regulatory teams for new AA12 & AA13 IRA closure for roaming partners.
• Reinitiate and close IRA and service gaps to prevent negative audit reports.
• Reconcile and validate roaming partner test records against internal data and ensure accurate processing by the data clearing house.
• Coordinate routine testing and validation for new roaming partners, products, and services to ensure completeness and accuracy.
• Review audit issues related to roaming controls and ensure timely resolution of outstanding matters.
• Monitor and report roaming traffic trends per revenue stream; analyze, investigate, and resolve traffic discrepancies.
• Manage roaming SIM test cards (Inbound & Outbound).
• Supervise periodic roaming hygiene tests in collaboration with the IREG team.
• Provide first-line support for international roaming subscriber complaints.

Requirements

• First Degree in Finance, Science, or a related discipline.
• Minimum of 2 years’ experience in Business Analysis or Revenue Assurance.
• Strong knowledge of SQL (Structured Query Language).
• Proficiency in ACL (Audit Command Language).
• Advanced MS Excel skills for data analysis and reporting.
• Strong problem-solving and analytical skills.
• Business acumen and attention to detail.
• Proactive, resilient, and results-driven.
• Excellent communication and stakeholder management skills.