Rigger Technician at VDT Communications Ltd

Duties

• Acting as installer on all approved links installation for new projects.
• Ensure that customers and client links are well managed by constantly responding to fault calls
• Ensure that site surveys are conducted accurately to aid quality installation
• Ensure that all escalated faulty calls are fixed within the target SLA for resolution.
• Ensure 100% uptime availability at the PoP by constant monitoring of the links and trunks
• Ensure client's fault calls are attended to within the SLA time frame.
• Ensures quality functionality of all installed links at client’s site before handover.
• Reduce/eliminate repeat calls on all worked on installation
• Ensure all equipment is properly configured before installation to avoid damage and downtime.
• Assist in carrying out quarterly routine maintenance at the PoP.
• Ensures proper documentation of all installed links, and resolved faults for documentation and reference purposes.
• Ensure job completion forms are properly signed off with clients before leaving client's sites.
• Ensures proper stock level of spares and equipment is captured and reported in the daily report.
• Assist in the purchase of spares and accessories for installation from local suppliers.
• Work with POP Head and Rigger in a harmonious working relationship to achieve organizational goals and objectives
• Ensure riggers are properly trained on how to effectively carry out any new installation and resolution of faults when the need arises.

Requirements

• Ability to rig and climb heights for installations.
• Familiar with Microwave and telecom equipment
• Minimum of 2 years experience in the telecommunication industry.
• Excellent analytical and presentation skills
• Excellent verbal and written communication skills
• Ability to work under pressure
• High sense of professionalism
• Highly developed, demonstrated teamwork skills