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  • Posted: Nov 26, 2025
    Deadline: Not specified
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  • Fez Delivery is a technology-driven company offering hassle-free last mile logistics services across Africa. The company was created to address major issues in Nigeria’s fragmented delivery ecosystem, providing solutions such as nationwide reach, professional riders, flexible pricing, and real-time feedback. Today, Fez Delivery helps individuals, SMEs, and...
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    Rider Manager

    About the Job

    • We are seeking a proactive and organized Rider Management professional to oversee our delivery rider operations.
    • The ideal candidate will be responsible for recruiting, onboarding, managing, and optimizing the performance of a team of delivery riders.
    • This role is essential to ensuring timely deliveries, high rider satisfaction, and overall operational efficiency.

    Key Responsibilities

    • Source, screen, and hire qualified delivery riders.
    • Conduct orientation and training sessions.
    • Ensure all riders meet compliance requirements (licenses, background checks, etc.).
    • Monitor rider productivity, delivery times, and customer feedback.
    • Analyze performance data and implement improvement plans.
    • Address rider concerns and provide regular feedback.
    • Coordinate with dispatch and operations teams to resolve issues in real-time.
    • Enforce safety protocols and ensure all riders follow company policies.
    • Maintain records of incidents, attendance, and vehicle maintenance (if applicable).
    • Resolve grievances and escalate issues as needed.

    Requirements

    • Proven experience in rider, fleet, or delivery team management.
    • Strong organizational and problem-solving skills.
    • Excellent communication and interpersonal abilities.
    • Proficiency in MS Office or operations management software.
    • Ability to work in a fast-paced, dynamic environment.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Fez Delivery Co on www.linkedin.com to apply

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