Revenue & Retention Manager (E-commerce) at Multipro Consumer Products Limited

Job Summary

• The Revenue & Retention Manager will be responsible for maximising sales performance, improving customer repeat purchase rates, and managing pricing and promotional strategies across the company’s e-commerce platform.

Core Deliverables

• Maximise revenue and margin performance across the e-commerce platform
•  Improve customer retention and repeat purchase rates
• Drive growth in average order value through effective pricing and bundling strategies
• Ensure optimal pricing, discount, and promotional execution
• Use data insights to identify and unlock growth and profitability opportunities

Responsibilities

• Manage product pricing, discounts, and promotional offers across the platform
• Develop bundles and offers to increase average order value
• Drive customer retention through CRM channels such as WhatsApp and email
• Analyse sales data to identify growth, efficiency, and margin opportunities
• Track customer behaviour and purchasing patterns to inform strategy
• Work with internal teams to improve product performance and overall customer experience
• Monitor brand-wise and product-wise sales contribution

Key Performance Indicators (KPIs)

• Average order value (AOV)
• Repeat purchase rate
• Revenue per customer
• Overall sales and margin contribution

Requirements

• 3–6 years of experience in sales planning, revenue management, or commercial roles
• Strong analytical skills with proficiency in Excel and Google Sheets
• Good understanding of pricing, margins, and promotional strategies
• Experience in e-commerce, retail, or FMCG is an advantage
• Structured thinking with strong execution capability.

Saalary & Benefits

• Attractive Remuneration
• Pension
• HMO
• Monthly Product Pack
• 13th Month Pay |ncentives
• Leave Allowance