Revenue Operations Manager - Senior at Parcelhero

About the Role

ParcelHero is seeking a strategic and process-oriented Revenue Operations Manager to support our Sales and Marketing teams. This critical role will be responsible for optimizing operations across both departments, enabling our customer-facing teams with the systems, data, and processes they need to drive lead generation, sales conversions, customer retention, expansion, and overall satisfaction. This person will be deeply embedded in day-to-day team workflows while maintaining a RevOps lens across people, process, and platform. The ideal candidate is a Salesforce expert, deeply analytical, and comfortable leading cross-functional initiatives that improve efficiency, visibility, and ultimately drive revenue growth.

What will you be doing?

• Systems & Tools Management: Own and manage the Salesforce setup and optimization for both Sales and Marketing teams, including page layouts, custom objects, fields, flows, validation rules, processes, and reporting.
• Marketing Technology Stack Ownership: Manage and optimize ParcelHero's entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot.
• HubSpot & Salesforce Expertise: Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce.
• Marketing Automation: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency.
• Email Marketing Automation: Manage and optimize all email marketing automation efforts within Hubspot, including lead nurturing flows to guide prospects through the buyer's journey and post-sale customer engagement.
• Sales Process Optimization: Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations.
• Data Management & Analytics: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies.
• Lead Forecasting: Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives.
• Website Management Support: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities.
• Process Design & Optimization: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools.
• Serve as Primary Liaison: Act as the primary liaison between Revenue Operations, IT, and Sales/Marketing teams on tooling needs and integrations.
• Cross-Functional Collaboration: Work closely with GTM leadership (Sales, Marketing), Product, Customer Success, and Finance teams to align on strategy and enablement initiatives. Support internal training and change management on systems and processes.
• Budget Management Support: Assist in the management and optimization of the Sales and Marketing technology budgets.

What are we looking for?

• Salesforce Mastery: Deep understanding of Salesforce CRM, with a proven track record of administration, configuration, and customization. Salesforce Administrator certification is highly preferred.
• HubSpot Expertise: Strong working knowledge of Hubspot marketing automation platform, including workflows, lists, segmentation, lead scoring, email marketing tools, and reporting. HubSpot certifications are a plus.
• Revenue Operations Experience: 3–5+ years of experience in Revenue Operations, Sales Operations, or Marketing Operations, with a strong understanding of both Sales and Marketing processes.
• Automation Expertise: Proven experience building and managing automated workflows in marketing automation platforms (Hubspot, Salesforce) to streamline processes and improve efficiency.
• Analytical Acumen: Strong analytical skills with the ability to collect, analyze, and interpret complex data from various systems to identify trends, extract insights, and inform data-driven decisions for both Sales and Marketing. Advanced Excel/Sheets skills are essential; proficiency with BI tools is a plus.
• Project Management Skills: Excellent project management skills with the ability to manage multiple initiatives simultaneously and drive them to completion.
• Communication & Collaboration Skills: Excellent written and verbal communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Process-Oriented Mindset: A strong process-oriented mindset with a passion for continuous improvement and the ability to identify and implement scalable solutions.
• Technical Proficiency: A solid understanding of marketing technologies, sales technologies, and data integration.

Requirements

• Highly fluent in English, both written and spoken.
• Bachelor's Degree required. Degrees in Business, Marketing, Finance, or another related field.
• 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role with a focus on Salesforce administration and marketing automation.
• Salesforce Administrator certification is required. Additional Salesforce certifications are a plus.
• Deep expertise in Hubspot marketing automation platform.
• Proven track record of successfully managing and optimizing Sales and Marketing technology stacks.
• Strong understanding of B2B marketing and sales dynamics, bonus points if you have experience in the e-commerce or logistics industry.
• Experience with A/B testing and data-driven decision-making.
• Excellent project management, stakeholder communication, and documentation skills.
• A continuous improvement mindset — always seeking ways to streamline, simplify, and scale.
• Proficiency in Google Workspace suite (Gmail, Docs, Sheets, Slides, etc.).