Revenue Manager at Hyatt

About The Role

• The Revenue Manager will play a crucial role in optimizing the hotel’s revenue strategy and maximizing profitability. This position requires a strategic thinker with a strong analytical background, capable of leveraging data to drive decision-making processes. The ideal candidate will work closely with various departments, including Sales, Marketing, and Operations, to ensure alignment with revenue goals.

Key Responsibilities

• Lead and manage the Reservations Department, ensuring smooth daily operations and compliance with Hyatt’s brand and service standards.
• Partner with Sales, Marketing, and Revenue teams to maximize room sales, occupancy, and yield through proactive inventory and rate management.
• Maintain and regularly update operational manuals, rate loading, and reservations systems to ensure efficiency and data integrity.
• Conduct accurate forecasting and participate in revenue and yield meetings to align strategy with performance goals.
• Oversee the handling of all reservations, including individual, group, and corporate bookings—ensuring personalized service and clean guest data.
• Manage overbooking scenarios, group blocks, and room lists in collaboration with key departments.
• Support financial planning through participation in the Annual Business Plan and monthly reforecasting.
• Recruit, train, and mentor team members, fostering professional development and alignment with Hyatt’s culture of care.
• Handle guest and colleague inquiries or complaints with empathy, ensuring prompt and satisfactory resolution.

Qualifications

• Previous experience as a Revenue Manager or similar position.
• Pre-Opening experience is an advantage.
• Minimum of 5 years of experience in revenue management within the hotel industry.
• Strong analytical skills with proficiency in revenue management software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Proven ability to work collaboratively in a team environment.
• Knowledge of current market trends and competitive landscape. and social media.
• Preference will be given to local candidates.